Loading the content... Loading depends on your connection speed!

Nikki: 079 879 0726 Elise: 083 710 0211
Shopping Cart - R0.00

Delivery & Returns

Delivery Policy

Mac School Wear (Pty) Ltd (“Mac”) delivers free of charge to your school swop shop within 3 days.

Should you have any queries regarding your delivery options, please call Elise on 083 710 0211 or Nikki on 079 879 0726 or email customercare@macschoolwear.co.za.


Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Mac terms and conditions. The product(s) in question must be returned to Mac in their original state, including all labels. Any such cancellation must be done by either calling Elise on 083 710 0211 or Nikki on 079 879 0726 or email customercare@macschoolwear.co.za. Mac will then refund you.


Stock Shortages

Should a product you have ordered be:

    1. temporarily unavailable, Mac will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead or a credit on your Mac account, Mac will issue a refund in respect of that product to you;
    2. permanently unavailable, Mac will notify you and, unless you agree to accept another product instead or a credit on your Mac account, Mac will issue a refund in respect of that product to you.


Non-defective products (your right to return)

    1. Save for certain exceptional cases (including purchases of underwear and products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded with Mac within 5 working days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to Mac in accordance with the return procedure set out in clause 7 below.
    2. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not wear the product.
    3. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact  Mac by either calling Elise on 083 710 0211 or Nikki on 079 879 0726 or email customercare@macschoolwear.co.za to notify Mac thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.


Defective products

General warranty

If, within 6 months after delivery of a product to you:

    1. You find that the product is defective/faulty, unsuitable for the purpose generally
    2. intended (or otherwise expressly indicated by Mac at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”); and –
    3. you arrange to return such product to Mac for inspection in accordance with the returns procedure in clause 7 below, and the product is subsequently found to indeed be defective, you are entitled to either –
    4. (a) be fully refunded, or (b) have the product repaired or replaced at Mac expense
    5. (the decision between repairing or replacing being that of Mac’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
    6. If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to Mac School Wear (Pty) Ltd and then redelivered to you.
    7. When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.


Supplier’s warranty:

Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.


Exclusions

You may not under any circumstances return the following:

    1. Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
    2. For hygiene reasons, due to their nature: non-defective underwear.
    3. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Mac.


Return procedure to be followed

For swop outs/exchanges, please call Elise on 083 710 0211 or Nikki on 079 879 0726 or email customercare@macschoolwear.co.za.

Pack item into box

Pack the item(s) in their original packaging into a box to protect the items you are returning

Drop off the parcel

Drop off the parcel to your school swop shop and we will collect within 3 days.

Refund

Within 3 business days of the returned item having been cleared by Mac quality, the money will be refunded back to the form of payment you used to pay for the order (either EFT or Credit Card), unless you specified that you want store credit or a swop out.


Processing of credits and refunds

Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 5 business days of the returned item having been cleared by Mac quality checking.

Where your Mac account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option.

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.

If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back


Fraud Prevention

Mac reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. Mac will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.

 

 

Mobile version: Enabled